But it quickly became apparent that there was no way that we would get everything back in our luggage. Friends of our tried to ship us some of it but ran into some difficulties. So we decided that while we were in the States we would arrange to ship a small crate back to Mongolia. It was mainly books and clothes that had been given to us along with some household items that we had collected while we lived for a year in Oregon. Inside the crate were almost 300 books nearly all of which had been given to us. I want to thank all of you who gave to us so generously.
I must admit that I was concerned about several issues in shipping this crate.
- How much would it cost? We had saved some money toward the cost and had a friend who had said that they would help, but shipping companies notoriously hesitate to give a quote of the cost until after you have shipped it. By then, it is a little late to say, "Oops, that's too much."
- What condition would the crate arrive in? Would the crate be handled with the same loving care that airlines handle our luggage with. (We had two bags irreparably damaged on our last flight to Mongolia.)
- What hassles and fees would be involved in getting the crate through customs? Sometimes the cost of the customs fees can exceed the cost of the items shipped.
So what happened? We arrived at our apartment just after midnight Sunday morning Mongolian time. I figured that no one would be working Sunday (but maybe they do) so I waited until Monday.
Sunday evening I went down to my car to discover that the battery was dead and a tire was flat. Monday morning, I swapped the flat tire for a spare and had a friend give me a jump. Then I drove the car to a "repair shop" and had the tire repaired and the battery charged.
After returning home, I headed to the DHL office which is about a ten minute walk away from my house. I stopped in four different DHL offices (outbound, inbound, air freight, and Danzas) before I finally found someone who recognized the slip that the driver who picked up the shipment in Oregon had given me. The man in that office called someone and confirmed that the shipment had arrived (this is an important detail to keep in mind). I knew from my American shipping broker that the shipment had arrived, but it was comforting to hear it from a Mongolian too.
I asked the DHL guy three questions:
- Where exactly should I pick up the shipment?
- Who should I talk to?
- What paperwork would be required to pick up the shipment?
So I next went to a Mongolian lawyer friend of mine who helped me draft a letter that I put on company letterhead and signed. The lawyer suggested that I might want to take copies of my passport and my family's passports. He also suggested taking an official document stating that I had registered my residence in Mongolia.
It took me a few hours to get all those things together. I now had the following items.
- a customer receipt from DHL that the driver who picked up the shipment in Oregon had given me
- copies of all our passports
- a letter from my company requesting the shipment to be released to me
- an official document showing that I had registered my place of residence with the government
- a copy of all the items in the box (I believe that this is called a manifest)
When I arrived at the airport, I was easily directed to the people who could help me obtain my shipment. Where is your airbill (or waybill)? he asked. I showed him my customer receipt. That was not it. I showed him my "manifest." Still no go. He suggested that my airbill might be somewhere on site and sent me upstairs. Upstairs, I talked to four different people. At one point, one of them said, "Yes, we already delivered that shipment." Another person also said, "That shipment is no longer here." Of course, I knew differently.
Anyway, I finally found someone who knew where the airbill was. It was back at the DHL office in town at the same DHL office that I had visited in the morning asking if there was anything else I needed. So I left the airport and headed back to town. Back at the DHL office there was another guy who had my airbill in hand and was waiting for me. So I asked Tollgaa for my airbill.
"Wait a minute," he said, "we'll deliver this shipment right to your door for $50." I was surprised. They were offering to deliver 585 pounds of goods right to my door.
"Of course, I'll take your service," I responded eagerly.
But wait, there's more. He then added that there would be some customs fees. I was expecting that. He said that the customs fees would be 0.5% of the shipment value and cost of shipping. Then there would be a VAT (value added tax) of 15%. Then there would be a fee of $2 per item listed on the "manifest." Well, there was 533 items listed on the manifest including 14 pieces of fabric scraps and 10 disposable razors. (Imagine paying $20 to get 10 disposable razors through customs!) The total was scheduled to come to $1762!!! I pointed out since this was a shipment of household items that there were many small items some of which were not even worth $2. He smiled and said that he would ask about that the next day. So I left the airbill with him and went home.
My wife and I did not feel completely comfortable leaving the whole deal with DHL-Mongolia. We were concerned that they would deliver the shipment to my door with a $1700 bill. The declared value of all the goods was only $3131. I tried calling Tollgaa back; he claimed that he couldn't hear me over the phone. So I took the ten minute walk to his office. He tried to assure me that the $2 per item fee would be reduced without telling me how much it would be. I left still unsure of what the final charge would be.
That evening while walking with my wife to a local store, I providentially ran into my lawyer friend again. He said that paying the VAT didn't seem right and he could not imagine why I should pay $2 per item. According to him, I should only have to pay $2 per shipment. It was too late to do anything with DHL-Mongolia that evening, but I lined up a small truck for the next day. I had been praying that God would protect the shipment but added a request for favor with the customs officials the next day.
Tuesday morning, I met my truck and headed over to the DHL office and Tollgaa. I told him that I wanted my airbill and would handle all the details myself including customs and picking up the shipment. He was slow in handing over the airbill claiming that he didn't understand completely what I was saying (we were speaking English). When I left with my airbill, I was convinced that Tollgaa thought I was crazy. He probably thought to himself Let him try to get that shipment through customs by himself; he'll be back.
I arrived at the airport and showed my airbill to the first person. He said, "We don't have that shipment anymore." I said, "Yes, you do. The DHL office told me that you have it." He looked around a little more and found my record. Then the customs inspector looked at my airbill. I was fully expecting to pay at least the 0.5% customs fee. She stamped my airbill without any fees. I did have to pay a $6 fee because I was two days late in picking up my shipment. And in the end, I payed a $1 customs fee for the shipment.
So in the end I picked up that shipment of $7 plus the $35 I payed the truck driver. Once I had the airbill, picking up the shipment was straightforward. So what did I learn. I learned to ask for the airbill and to pray about all things.
God is so good. Not only did He graciously and generously give us almost all the goods in the crate, He also provided someone who paid for the shipment. And on top of all that, He protected the shipment all the way to Mongolia and gave me favor with the customs officials so that I processed my crate with customs for a nominal fee. Don't we serve a great God!

